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What is the 360 feedback process?

Getting your 360 feedback survey right is dependent upon careful planning, preparation and management. If you are embedding the process into the organisation the steps you are going to go through will look something like the diagram below. After the initial planning and preparation, design and launch you’ll move into a cyclical process whereby individuals are regularly assessed and their performance, and development, can be monitored on an ongoing basis. At each stage of the process there are important questions you need to consider in order for your 360 degree feedback survey to be a success. See below the questions you need to ask at each stage of implementing a 360 degree feedback survey. 

A flow diagram showing the stages in running a 360 degree feedback survey
360 feedback stage 1 - planning and preparation

  • Identify your aims and objectives

  • Why do you want to run a 360° feedback survey?

  • What are you going to assess?

  • Who are going to be your feedback recipients and who will provide feedback?

  • Who is going to be responsible for which element of the project?

360 feedback stage 2 - 360 design

  • How are you going to administer the survey?

  • Write the questions for the survey.

  • Write the instructions and supporting communications.

  • What languages do you need to use?

  • What information do you want to report back to the feedback recipients and how (design your feedback report)?

360 feedback stage 3 - launch

  • What timescales are you working towards?

  • Do you need a phased approach?

  • Communicating about the project

  • Notifying the feedback recipients

360 feedback stage 4 - nomination

  • How many people should be nominated?

  • How should the feedback recipient decide who to nominate?

  • What needs to be communicated to the nominees/raters?

360 feedback stage 5 - gathering feedback

  • Monitor the process

  • Collate the results

  • Generate reports

360 feedback stage 6 - feedback and development planning

  • Decide how to provide feedback - style and approach

  • Deliver the feedback

  • What action do you want to be taken at the end of the feedback session

360 feedback stage 7 - ongoing support and development

  • Identify ongoing support and development

  • Articulate how to access ongoing support and development

  • Develop managers so they can support their direct reports development

360 feedback stage 8 - Monitoring and review of the programme

  • Carry out a project review

  • Implement any necessary changes to improve the process

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